Troubleshooting - Revision history

Technochips at 22:06, 20 February 2025

2025-02-20T22:06:48Z

← Older revision		Revision as of 22:06, 20 February 2025
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	== Current major issues ==		== Current major issues ==
	=== Game ~~won~~'~~t start~~/~~Missing VCRUNTIME140~~.~~dll or MSVCP140~~.~~dll~~ ===		=== Game crashes after the Valve intro/"Failed to apply client patches!" ===
			This is a new issue caused by the recent SDK2013 update, and TF2 Classic not having been updated yet. To temporarily fix this, right click ''Source SDK Base 2013 Multiplayer'' on Steam, click Properties, go to Beta, and select <code>previous2021</code>.

			Whenever TF2 Classic updates to the new SDK2013 version, you'll need to revert this.

			=== "Could not load library client. Try restarting. If that doesn't work, verify the cache." ===
	This is a new 2.0.4 issue caused by our crashpad handler requiring libraries that not all users have.		This is a new 2.0.4 issue caused by our crashpad handler requiring libraries that not all users have.

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	=== (Linux) TF2CDownloader gives me an "Error loading Python lib"! ===		=== (Linux) TF2CDownloader gives me an "Error loading Python lib"! ===
	This happens when the application was built with a version of glibc that's newer than what your distribution carries. Currently, we support Ubuntu 20.04 and any other distribution with glibc 2.31 or newer.		This happens when the application was built with a version of glibc that's newer than what your distribution carries. Currently, we support Ubuntu 20.04 and any other distribution with glibc 2.31 or newer.
			,
	=== (Linux) TF2CDownloader downloads a .meta4 file, then crashes when it can't find a .tar.zst file ===		=== (Linux) TF2CDownloader downloads a .meta4 file, then crashes when it can't find a .tar.zst file ===
	This happens if your version of aria2 was compiled without metalink support. If you're on a Gentoo Linux-based distribution, you can fix it by setting the <code>metalink</code> USE flag for aria2 and then rebuilding it.		This happens if your version of aria2 was compiled without metalink support. If you're on a Gentoo Linux-based distribution, you can fix it by setting the <code>metalink</code> USE flag for aria2 and then rebuilding it.
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	Those are normal. The output is extremely verbose. The first thing TF2CDownloader does is check if the game file already exists for the purpose of verifying it. It usually doesn't exist, which causes it to produce a "Checksum error". Then, if any mirrors are failing, timing out, missing, or otherwise having issues, it'll produce an error when it attempts to contact them as well. These are ''not'' fatal errors, and are expected in its course of operation.		Those are normal. The output is extremely verbose. The first thing TF2CDownloader does is check if the game file already exists for the purpose of verifying it. It usually doesn't exist, which causes it to produce a "Checksum error". Then, if any mirrors are failing, timing out, missing, or otherwise having issues, it'll produce an error when it attempts to contact them as well. These are ''not'' fatal errors, and are expected in its course of operation.

	=== "PermissionError: [Errno 13] Permission denied: ...~~\TF2ClassicLauncher.exe~~" ===		=== "PermissionError: [Errno 13] Permission denied: ..." ===

	If you're updating, make sure the ~~launcher is closed~~ and ~~no files within~~ the ~~tf2classic folder~~ are ~~open~~, then try again.		If you're updating, make sure the game and the launcher are closed, then try again. If the game is already closed, open task manager, and terminate "hl2.exe". The game not properly terminating by itself is a bug.

	=== I can't find the folder TF2CDownloader extracted! ===		=== I can't find the folder TF2CDownloader extracted! ===

Technochips: added raisejsexception error

2023-07-05T23:11:40Z

added raisejsexception error

← Older revision		Revision as of 23:11, 5 July 2023
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	== Miscellaneous issues ==		== Miscellaneous issues ==

			=== RaiseJSException: Method call failed: Installs.OpenInstallWizard... ===
			This error most likely comes up when trying to launch TF2 Classic but Source SDK Base 2013 Multiplayer isn't installed. [[Installation#Step 1: Downloading SDK 2013 Multiplayer\|Read the first step of the instructions]] to install it.

	=== I can't connect to any servers and all of the text starts with #TF! ===		=== I can't connect to any servers and all of the text starts with #TF! ===

Technochips: restart steam

2023-06-10T17:09:01Z

restart steam

← Older revision		Revision as of 17:09, 10 June 2023
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	=== I can't connect to any servers and all of the text starts with #TF! ===		=== I can't connect to any servers and all of the text starts with #TF! ===
	The folder of your game (which should contain a <code>gameinfo.txt</code> file) should be named <code>tf2classic</code>. If it is named <code>tf2classic-latest</code> or if all of your files are dumped loosely in <code>sourcemods</code>, that will cause this to happen.		The folder of your game (which should contain a <code>gameinfo.txt</code> file) should be named <code>tf2classic</code>. If it is named <code>tf2classic-latest</code> or if all of your files are dumped loosely in <code>sourcemods</code>, that will cause this to happen. Note that if Steam's running, restart it after renaming the folder, or else an error will occur if you attempt to launch the game via Steam.

	=== The launcher tells me that SDK2013 isn't installed, but it is! ===		=== The launcher tells me that SDK2013 isn't installed, but it is! ===
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	[[File:MoveSDK.png\|400px\|center]]		[[File:MoveSDK.png\|400px\|center]]
	For advanced users, it's also possible to create a symlink from its expected location in the common folder on your <code>C:\</code> drive to its real location on another drive. See instructions [[#Creating_a_symlink_on_Windows\|here]] for how to create one.		For advanced users, it's also possible to create a symlink from its expected location in the common folder on your <code>C:\</code> drive to its real location on another drive. See instructions [[#Creating_a_symlink_on_Windows\|here]] for how to create one.
			rest
	=== The launcher says that SDK2013 needs to be updated, but it is! ===		=== The launcher says that SDK2013 needs to be updated, but it is! ===
	You should try to launch SDK2013 from Steam once. Even if Steam claims it's fully installed, it may still require validation or other work, which Steam will only perform when you try to run it. After launching and closing it again, restart the launcher.		You should try to launch SDK2013 from Steam once. Even if Steam claims it's fully installed, it may still require validation or other work, which Steam will only perform when you try to run it. After launching and closing it again, restart the launcher.

Technochips: "I can't connect to any servers and all of the text starts with #TF!" - mentioned the actual problem. the game doesn't care if it's in a sourcemods folder or not

2023-06-10T17:02:28Z

"I can't connect to any servers and all of the text starts with #TF!" - mentioned the actual problem. the game doesn't care if it's in a sourcemods folder or not

← Older revision		Revision as of 17:02, 10 June 2023
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	=== I can't connect to any servers and all of the text starts with #TF! ===		=== I can't connect to any servers and all of the text starts with #TF! ===
	~~Make sure your~~ folder ~~structure is correct. Inside~~ your <code>~~sourcemods~~</code> ~~folder, there~~ should be a <code>tf2classic</code> ~~folder, which should contain a <code>gameinfo.txt</code> file~~. If ~~this doesn't perfectly line up, you extracted~~ it ~~incorrectly. If you have a path that looks like~~ <code>~~sourcemods/~~tf2classic-~~2.0.3/tf2classic~~</code> or if all of your files are dumped loosely in <code>sourcemods</code>, that will cause this to happen.		The folder of your game (which should contain a <code>gameinfo.txt</code> file) should be named <code>tf2classic</code>. If it is named <code>tf2classic-latest</code> or if all of your files are dumped loosely in <code>sourcemods</code>, that will cause this to happen.

	=== The launcher tells me that SDK2013 isn't installed, but it is! ===		=== The launcher tells me that SDK2013 isn't installed, but it is! ===

Technochips: /* Game won't start/Missing VCRUNTIME140.dll or MSVCP140.dll */removed non-working redist

2023-02-19T23:56:53Z

Game won't start/Missing VCRUNTIME140.dll or MSVCP140.dll: removed non-working redist

← Older revision		Revision as of 23:56, 19 February 2023
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	This is a new 2.0.4 issue caused by our crashpad handler requiring libraries that not all users have.		This is a new 2.0.4 issue caused by our crashpad handler requiring libraries that not all users have.

	You'll need to download and install ~~these redistributables~~ from Microsoft:		You'll need to download and install this redistributable from Microsoft:
	* https://aka.ms/vs/16/release/vc_redist.x64.exe
	* https://aka.ms/vs/16/release/vc_redist.x86.exe		* https://aka.ms/vs/16/release/vc_redist.x86.exe

Technochips: fix for permission issue when updating

2022-12-28T00:33:17Z

fix for permission issue when updating

← Older revision		Revision as of 00:33, 28 December 2022
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	=== Why are there so many errors when I run TF2CDownloader? ===		=== Why are there so many errors when I run TF2CDownloader? ===
	Those are normal. The output is extremely verbose. The first thing TF2CDownloader does is check if the game file already exists for the purpose of verifying it. It usually doesn't exist, which causes it to produce a "Checksum error". Then, if any mirrors are failing, timing out, missing, or otherwise having issues, it'll produce an error when it attempts to contact them as well. These are ''not'' fatal errors, and are expected in its course of operation.		Those are normal. The output is extremely verbose. The first thing TF2CDownloader does is check if the game file already exists for the purpose of verifying it. It usually doesn't exist, which causes it to produce a "Checksum error". Then, if any mirrors are failing, timing out, missing, or otherwise having issues, it'll produce an error when it attempts to contact them as well. These are ''not'' fatal errors, and are expected in its course of operation.

			=== "PermissionError: [Errno 13] Permission denied: ...\TF2ClassicLauncher.exe" ===

			If you're updating, make sure the launcher is closed and no files within the tf2classic folder are open, then try again.

	=== I can't find the folder TF2CDownloader extracted! ===		=== I can't find the folder TF2CDownloader extracted! ===

Technochips: added a one-in-a-million linux issue

2022-12-13T17:07:31Z

added a one-in-a-million linux issue

← Older revision		Revision as of 17:07, 13 December 2022
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	=== (Linux) TF2CDownloader gives me an "Error loading Python lib"! ===		=== (Linux) TF2CDownloader gives me an "Error loading Python lib"! ===
	This happens when the application was built with a version of glibc that's newer than what your distribution carries. Currently, we support Ubuntu 20.04 and any other distribution with glibc 2.31 or newer.		This happens when the application was built with a version of glibc that's newer than what your distribution carries. Currently, we support Ubuntu 20.04 and any other distribution with glibc 2.31 or newer.

			=== (Linux) TF2CDownloader downloads a .meta4 file, then crashes when it can't find a .tar.zst file ===
			This happens if your version of aria2 was compiled without metalink support. If you're on a Gentoo Linux-based distribution, you can fix it by setting the <code>metalink</code> USE flag for aria2 and then rebuilding it.

	=== Why are there so many errors when I run TF2CDownloader? ===		=== Why are there so many errors when I run TF2CDownloader? ===

Admin: Remove ZIP issue resolved in 2.0.4, add notes about missing VCRun2019 and microstuttering

2022-12-12T00:40:28Z

Remove ZIP issue resolved in 2.0.4, add notes about missing VCRun2019 and microstuttering

@@ Line 2: / Line 2: @@
 Make sure you've completely followed the instructions listed at the [[Installation]] page before attempting to solve your problem here.
 == TF2CDownloader-related issues ==
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 === I can't find the folder TF2CDownloader extracted! ===
 If you're not extracting into your sourcemods, your extraction directory is a large and cluttered folder, ''and'' you're sorting by the modified date, you likely won't find the folder it extracted easily. You should instead sort the folder alphabetically, and then scroll until you find the "tf2classic" folder, so you can move it to your sourcemods. Pressing F5 to refresh the folder's contents may also be useful.
 == Miscellaneous issues ==

Technochips at 11:34, 23 October 2022

2022-10-23T11:34:47Z

← Older revision		Revision as of 11:34, 23 October 2022
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	# Run <code>record demo;stop</code>		# Run <code>record demo;stop</code>

	=== See also ===		=== The game is stuck on "Retrieving server info" but I can hear in-game sounds! ===

			This problem happens if you're running the game with Intel Graphics instead of using a dedicated GPU.

			The solution is to lower the graphic settings until the problem no longer shows up.

			== See also ==
	* [[Installation]]		* [[Installation]]
	* [https://discord.gg/3zMk4vn Discord server] (post in the #technical-issues channel if your issue could not be resolved here)		* [https://discord.gg/3zMk4vn Discord server] (post in the #technical-issues channel if your issue could not be resolved here)

	[[Category:Guides]]		[[Category:Guides]]

Technochips: no longer applicable

2022-09-18T13:07:19Z

no longer applicable

← Older revision		Revision as of 13:07, 18 September 2022
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	== Miscellaneous issues ==		== Miscellaneous issues ==
	~~=== My game suddenly freezes or crashes when joining a map, when it didn't before! ===~~
	You most likely joined a malicious server. An easy fix is to empty the <code>tf2classic\download</code> folder inside your game's folder, or more specifically, to remove any heavy <code>_particles.txt</code> files that appeared in the <code>tf2classic\download\maps</code> folder. It might also download a bunch of <code>.bsp</code> files that all have the same size, delete those too. These malicious servers won't be able to do anything else to your game or your computer.

	~~These malicious servers disguises themselves as real existing server. An easy way to find which one of these servers are malicious is to see if it matches with a lot of these criteria:~~
	* A server with the same exact name already exists
	* Server name is super generic (e.g. Team Fortress 2 Classic)
	* Server often changes host name
	* Server often changes port
	* Total lack of server tags, except for <code>increased_maxplayers</code>
	* Odd maximum player count (e.g. 55)
	* Actual server line does not provide servers with said maximum player count (e.g. VaultF4 servers with 64 players does not exist)
	* Playing generic maps
	* Plays generic maps despite using a custom weapon pack which requires use of special maps (e.g. it is not using a map ending with _v5_3_3)
	* Ping which does not match server region
	* Fake player count, the player list when viewing server info does not match the player count that's shown, and looks really absurd
	* The player list is badly faked
	* Downloads files with shady names for shock value

	If you manage to join one of these servers without crashing, they'll also mess with your config file, which will cause you to take more than 50 minutes to join another server. An easy fix is to type <code>host_timescale 1</code> into the console.

	Considering these servers tends to change ports extremely often, simply right clicking and blacklisting the server won't work permanently. Instead, blacklist the IP address with the port set to <code>:0</code> (e.g. <code>12.34.56.78:0</code>). This'll block every port of the IP address, and will cause the server to not escape your blacklist.

	You can also get a blacklist by [https://wiki.tf2classic.com/misc/serverlist/blacklist.php downloading this file], and importing it via the "Blacklisted Servers" tab. It contains every known malicious servers as of the time you download the file.

	~~=== My textures are missing/It says it "could not load library client"! ===~~
	The game didn't get fully extracted. If you're using TF2CDownloader, you may not have allowed it to fully finish before moving the extracted folder or playing the game. The prompt must say "Setup is over. Press Enter to continue" before you're safe to play.

	~~If you installed the game manually, you may need to re-extract with a different tool.~~

	=== I can't connect to any servers and all of the text starts with #TF! ===		=== I can't connect to any servers and all of the text starts with #TF! ===