Troubleshooting: Difference between revisions

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Make sure you've completely followed the instructions listed at the [[Installation]] page before attempting to solve your problem here.

== Current major issues ==

=== Game won't start/Missing VCRUNTIME140.dll or MSVCP140.dll ===

This is a new 2.0.4 issue caused by our crashpad handler requiring libraries that not all users have.

You'll need to download and install these redistributables from Microsoft:

* https://aka.ms/vs/16/release/vc_redist.x64.exe

* https://aka.ms/vs/16/release/vc_redist.x86.exe

=== Microstuttering/Network judder ===

This is a new 2.0.4 issue, the cause is currently unknown but we're looking into it. Let us know if you encounter this, along with any relevant information.

== TF2CDownloader-related issues ==

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=== I can't find the folder TF2CDownloader extracted! ===

If you're not extracting into your sourcemods, your extraction directory is a large and cluttered folder, ''and'' you're sorting by the modified date, you likely won't find the folder it extracted easily. You should instead sort the folder alphabetically, and then scroll until you find the "tf2classic" folder, so you can move it to your sourcemods. Pressing F5 to refresh the folder's contents may also be useful.

~~== Manual installation issues ==~~

~~=== I get an error when I try to extract the ZIP! ===~~

~~==== On Windows ====~~

~~This error is known to occur when using Windows Explorer's built-in ZIP extractor. You're required to instead use third-party archivers (see below) to extract the game's files.~~

Tested and supported options include [https://www.7-zip.org/ 7-Zip], [https://peazip.github.io/ PeaZip], and [https://www.winzip.com/en/ WinZip (not free)]. WinRAR will likely also work, however it is discouraged as it's been known to randomly botch extractions in the past, along with being proprietary.

~~==== On Linux ====~~

~~This problem is due to older versions of libzip not supporting ZIP files compressed using LZMA, affecting numerous archive managers. The <code>unzip</code> command '''will not work'''.~~

On KDE Plasma-based distributions, you should open Ark, click on "Settings" from the toolbar, click "Configure Ark...", and in the "Plugins" section of the configuration window, uncheck "Libzip plugin". Apply your changes and re-attempt extraction. It should fall back to using the P7Zip backend, which will work fine.

~~Generically, you should install 7-Zip and extract through the CLI. On Ubuntu 22.04+ or Debian 12+, install the "7zip" package. On Arch Linux or Manjaro, install "7-zip" from the AUR. Then run:~~

~~<code>7zz x tf2classic-2.0.3.zip</code>~~

~~And move the extracted "tf2classic" folder to your sourcemods.~~

== Miscellaneous issues ==

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