Troubleshooting: Difference between revisions
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m minor changes, mostly to better accommodate people that might come here from using TF2CDownloader |
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Make sure you've completely followed the instructions listed at the [[Installation]] page before attempting to solve your problem here. | Make sure you've completely followed the instructions listed at the [[Installation]] page before attempting to solve your problem here. | ||
= | = TF2CDownloader-related issues = | ||
== (Windows) SmartScreen blocked TF2CDownloader! == | |||
It does this for every unsigned application. To sign it would cost us somewhere around $800 per year, so we don't. On the SmartScreen pop-up, click "More info", then "Run anyways". | |||
== (Windows) It says TF2CDownloader is missing libraries! == | |||
This happens on Windows 7. We do not and cannot support Windows 7, you must install the game manually. | |||
== (Linux) TF2CDownloader gives me an "Error loading Python lib"! == | |||
This happens when the application was built with a version of glibc that's newer than what your distribution carries. Currently, we support Ubuntu 22.04 and any other distribution with glibc 2.33 or newer. We plan to rebuild with an earlier version to support Ubuntu 20.04 and Debian 11 soon. | |||
== Why are there so many errors when I run TF2CDownloader? == | |||
Those are normal. The output is extremely verbose. The first thing TF2CDownloader does is check if the game file already exists for the purpose of verifying it. It usually doesn't exist, which causes it to produce a "Checksum error". Then, if any mirrors are failing, timing out, missing, or otherwise having issues, it'll produce an error when it attempts to contact them as well. These are ''not'' fatal errors, and are expected in its course of operation. | |||
'' | == I can't find the folder TF2CDownloader extracted! == | ||
If you ran the executable in a large and cluttered folder, like Downloads, and you're sorting by the modified date, you likely won't find the folder it extracted easily. You should instead sort the folder alphabetically, and then scroll until you find the "tf2classic" folder, so you can move it to your sourcemods. | |||
== TF2CDownloader froze! == | |||
From time-to-time, we get a complaint of the prompt no longer updating, with no progress being made for an extended period of time. Some people resolve this by pressing a key on their keyboard at the prompt. You also may have to simply close the window and re-run the script, which will cause it to pick up where it left off. | |||
= Manual installation issues = | |||
== I get an error when I try to extract the ZIP! == | == I get an error when I try to extract the ZIP! == | ||
=== On Windows === | === On Windows === | ||
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And move the extracted "tf2classic" folder to your sourcemods. | And move the extracted "tf2classic" folder to your sourcemods. | ||
= Miscellaneous issues = | |||
== My game is missing a lot of textures! == | |||
The game didn't get fully extracted. If you're using TF2CDownloader, you may not have allowed it to fully finish before moving the extracted folder or playing the game. The prompt must say "Setup is over. Press Enter to continue" before you're safe to play. | |||
If you installed the game manually, you may need to re-extract with a different tool. | |||
== The launcher tells me that SDK2013 isn't installed, but it is! == | == The launcher tells me that SDK2013 isn't installed, but it is! == | ||